This Privacy Policy explains how Cinar Tech LLC ("Company," "we," "us") collects, uses, discloses, and protects personal information when you use Cinar Cloud ("Service").

By using the Service, you agree to the practices described in this Privacy Policy.

1. Who We Are

Company: Cinar Tech LLC
Product: Cinar Cloud
Website: https://cinarcloud.com
Contact: Contact us

2. Information We Collect

2.1 Information You Provide

We may collect:

Name, email address, company name
Account credentials
Billing and payment details (processed by third-party providers)
Support requests and communications
Configuration data, workflows, and automation metadata

2.2 Information Collected Automatically

We may collect:

IP address
Device and browser information
Log data and usage metrics
Diagnostic and performance data
Cookies and similar tracking technologies

2.3 Customer Content

Customer Content may include:

Workflow definitions
Integration credentials (stored securely)
Metadata related to automations

We do not claim ownership over Customer Content.

3. How We Use Information

We use information to:

Provide, operate, and maintain the Service
Process subscriptions and payments
Deliver support and respond to inquiries
Improve reliability, performance, and security
Monitor abuse, fraud, and misuse
Comply with legal obligations

4. Legal Bases for Processing (GDPR)

Where applicable, we process data based on:

Contractual necessity
Legitimate business interests
Legal obligations
User consent (where required)

5. Cookies & Tracking Technologies

We use cookies for:

Authentication
Security
Analytics
Performance optimization

You can control cookies through browser settings.

Reference: https://www.allaboutcookies.org/

6. Data Sharing & Disclosure

We may share data with:

Payment processors
Infrastructure and hosting providers
Analytics and monitoring services
Legal authorities when required by law

We do not sell personal data.

7. Third-Party Services

Cinar Cloud integrates with third-party platforms and open-source tools.

Their privacy practices are governed by their own policies.

We are not responsible for third-party privacy practices.

8. Data Retention

We retain personal data only as long as necessary:

To provide the Service
To comply with legal requirements
To resolve disputes and enforce agreements

Customer Content may be deleted after account termination.

9. Data Security

We implement reasonable technical and organizational safeguards, including:

Encryption in transit
Access controls
Monitoring and logging

No system is 100% secure. You use the Service at your own risk.

10. Self-Hosted & Managed Deployments

Self-hosted users are responsible for their own data security, backups, and compliance.

Managed hosting users benefit from our infrastructure-level safeguards.

11. International Data Transfers

Data may be processed in the United States or other countries where our providers operate.

We take steps to ensure appropriate safeguards are in place.

Reference: https://gdpr.eu/article-44-transfer-of-personal-data/

12. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability

Requests can be submitted to: Contact us

13. California Privacy Rights (CCPA)

California residents have the right to:

Know what personal data is collected
Request deletion
Opt out of sale (we do not sell data)
Non-discrimination for exercising rights

Reference: https://oag.ca.gov/privacy/ccpa

14. Children's Privacy

Cinar Cloud is not intended for children under 13.

We do not knowingly collect data from children.

15. Changes to This Policy

We may update this Privacy Policy periodically.

Continued use of the Service constitutes acceptance of changes.

16. Contact Us

Cinar Tech LLC

Email: Contact us

Website: https://cinarcloud.com